{"id":56863,"date":"2025-10-08T12:03:48","date_gmt":"2025-10-08T17:03:48","guid":{"rendered":"https:\/\/24five.com\/?page_id=56863"},"modified":"2025-10-08T12:25:06","modified_gmt":"2025-10-08T17:25:06","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/24five.com\/en\/cancellation-refund-policy\/","title":{"rendered":"Cancellation & Refund Policy"},"content":{"rendered":"\t\t
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\r\n\r\n\r\n\r\nCancellation and Refund Policy \u2014 24Five (Latin America)<\/title>\r\n<meta name=\"description\" content=\"Cancellation, refund, and withdrawal policy for 24Five clients in Latin America. Conditions, timelines, and procedures.\">\r\n<style>\r\n :root{\r\n --bg:#ffffff;\r\n --panel:#ffffff;\r\n --text:#111213;\r\n --muted:#555b66;\r\n --brand:#f2c94c; \/* 24Five Gold *\/\r\n --accent:#e9ecf2;\r\n --radius:14px;\r\n --shadow:0 10px 30px rgba(0,0,0,.06);\r\n --maxw: 980px;\r\n }\r\n html,body{background:var(--bg); color:var(--text); font:16px\/1.6 system-ui,-apple-system,Segoe UI,Roboto,Inter,Arial,sans-serif;}\r\n a{color:#0056b3; text-decoration:none}\r\n a:hover{text-decoration:underline}\r\n .wrap{max-width:var(--maxw); margin:40px auto 64px; padding:0 20px}\r\n .hero{background:#f8f9fb; border:1px solid #e3e5ea; border-radius:var(--radius); padding:28px; box-shadow:var(--shadow)}\r\n .hero h1{margin:0 0 8px; font-size:clamp(24px, 3.2vw, 36px); line-height:1.2; color:#000;}\r\n .hero p{margin:0; color:var(--muted)}\r\n .meta{margin:14px 0 0; font-size:14px; color:var(--muted)}\r\n .toc{margin:28px 0; background:#f9fafb; border:1px solid #e3e5ea; border-radius:var(--radius); padding:18px}\r\n .toc h2{margin:0 0 10px; font-size:18px}\r\n .toc ul{margin:0; padding-left:18px}\r\n .card{background:var(--panel); border:1px solid #e3e5ea; border-radius:var(--radius); padding:22px; margin:18px 0; box-shadow:var(--shadow)}\r\n h2{font-size:22px; margin:0 0 12px; color:#000;}\r\n h3{font-size:18px; margin:18px 0 8px; color:#333;}\r\n .table{width:100%; border-collapse:collapse; background:#fff; border:1px solid #e3e5ea; border-radius:var(--radius); overflow:hidden}\r\n .table th,.table td{padding:12px 14px; border-bottom:1px solid #e3e5ea}\r\n .table th{background:#f4f5f7; text-align:left; color:#111213}\r\n .note{font-size:14px; color:var(--muted)}\r\n details{background:#f8f9fb; border:1px solid #e3e5ea; border-radius:12px; padding:14px 16px; margin:10px 0}\r\n summary{cursor:pointer; font-weight:600; color:#111;}\r\n .badge{display:inline-block; padding:2px 8px; border-radius:999px; background:#f4f5f7; border:1px solid #ddd; font-size:12px; color:#555}\r\n .contact{display:flex; gap:10px; flex-wrap:wrap}\r\n .contact a{display:inline-flex; align-items:center; gap:8px; padding:10px 14px; border:1px solid #e3e5ea; border-radius:12px; background:#f9fafb}\r\n .mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}\r\n<\/style>\r\n<\/head>\r\n\r\n<body>\r\n <div class=\"wrap\">\r\n <header class=\"hero\">\r\n <h1>Cancellation and Refund Policy \u2014 24Five (Latin America and Brasil)<\/h1>\r\n <p>Terms and conditions for account cancellation, refund requests, and fund withdrawals.<\/p>\r\n <div class=\"meta\">Last updated: <time datetime=\"2025-10-08\">October 8, 2025<\/time> \u00b7 <span class=\"badge\">LatAm Version<\/span><\/div>\r\n <\/header>\r\n\r\n <nav class=\"toc\" aria-label=\"Table of contents\">\r\n <h2>Contents<\/h2>\r\n <ul>\r\n <li><a href=\"#scope\">1. Purpose and Scope<\/a><\/li>\r\n <li><a href=\"#cancellation\">2. Account Cancellation<\/a><\/li>\r\n <li><a href=\"#refunds\">3. Refund Policy<\/a><\/li>\r\n <li><a href=\"#procedure\">4. Procedure<\/a><\/li>\r\n <li><a href=\"#timelines\">5. Timelines<\/a><\/li>\r\n <li><a href=\"#restrictions\">6. Restrictions<\/a><\/li>\r\n <li><a href=\"#liability\">7. Liability<\/a><\/li>\r\n <li><a href=\"#contact\">8. Contact<\/a><\/li>\r\n <\/ul>\r\n <\/nav>\r\n\r\n <section id=\"scope\" class=\"card\">\r\n <h2>1. Purpose and Scope<\/h2>\r\n <p>This policy applies to all <strong>24Five<\/strong> clients in Latin America. Trading operations involve market risk and are <strong>non-refundable<\/strong>. Unused funds may be withdrawn following the procedures described below.<\/p>\r\n <\/section>\r\n\r\n <section id=\"cancellation\" class=\"card\">\r\n <h2>2. Account Cancellation<\/h2>\r\n <details open>\r\n <summary><strong>2.1 Cancellation by the Client<\/strong><\/summary>\r\n <ul>\r\n <li>No open trades or pending operations.<\/li>\r\n <li>KYC\/AML verification must be complete.<\/li>\r\n <li>No outstanding financial obligations.<\/li>\r\n <\/ul>\r\n <p>Request the closure of your account by emailing <a href=\"mailto:support@24five.com\">support@24five.com<\/a>. Confirmation time: <strong>5\u201310 business days<\/strong>.<\/p>\r\n <\/details>\r\n <details>\r\n <summary><strong>2.2 Cancellation by 24Five<\/strong><\/summary>\r\n <p>24Five may close accounts due to violations of terms, fraud, or lack of verification. Any net remaining balance will be settled according to applicable laws.<\/p>\r\n <\/details>\r\n <\/section>\r\n\r\n <section id=\"refunds\" class=\"card\">\r\n <h2>3. Refund Policy<\/h2>\r\n <h3>3.1 Financial Operations<\/h3>\r\n <p>Executed trades are <strong>irreversible<\/strong> and do not qualify for refunds due to trading losses or market fluctuations.<\/p>\r\n <h3>3.2 Unused Deposits<\/h3>\r\n <p>Funds not used for trading can be withdrawn after verification of identity and funding source.<\/p>\r\n <h3>3.3 Errors or Incorrect Charges<\/h3>\r\n <p>Report any issue within <strong>10 business days<\/strong> of the transaction. If confirmed, corrections will be made within <strong>5\u20137 business days<\/strong>.<\/p>\r\n <h3>3.4 Bonuses and Promotions<\/h3>\r\n <p>Bonuses are non-refundable and subject to specific campaign conditions (e.g., minimum trading volume or holding period).<\/p>\r\n <\/section>\r\n\r\n <section id=\"procedure\" class=\"card\">\r\n <h2>4. Procedure<\/h2>\r\n <ol>\r\n <li>Submit your request through your user panel or by emailing <a href=\"mailto:support@24five.com\">support@24five.com<\/a>.<\/li>\r\n <li>Account and KYC verification will be reviewed.<\/li>\r\n <li>Funds will be processed and transferred to the verified account holder.<\/li>\r\n <\/ol>\r\n <\/section>\r\n\r\n <section id=\"timelines\" class=\"card\">\r\n <h2>5. Timelines<\/h2>\r\n <table class=\"table\">\r\n <thead><tr><th>Request Type<\/th><th>Estimated Time<\/th><\/tr><\/thead>\r\n <tbody>\r\n <tr><td>Account Cancellation<\/td><td>5\u201310 business days<\/td><\/tr>\r\n <tr><td>Charge Review \/ Adjustments<\/td><td>5\u20137 business days<\/td><\/tr>\r\n <tr><td>Withdrawal Processing<\/td><td>3\u201310 business days<\/td><\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/section>\r\n\r\n <section id=\"restrictions\" class=\"card\">\r\n <h2>6. Restrictions<\/h2>\r\n <ul>\r\n <li>Refunds are issued only to the verified account holder.<\/li>\r\n <li>Funds may be temporarily held in case of fraud suspicion or regulatory review.<\/li>\r\n <li>Clients in restricted countries may face additional documentation requirements or delays.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section id=\"liability\" class=\"card\">\r\n <h2>7. Limitation of Liability<\/h2>\r\n <p>24Five is not liable for market losses, bank delays, or third-party processing fees. Liability is limited to <strong>verified unused funds<\/strong> at the time of the request.<\/p>\r\n <\/section>\r\n\r\n <section id=\"contact\" class=\"card\">\r\n <h2>8. Contact<\/h2>\r\n <div class=\"contact\">\r\n <a href=\"mailto:support@24five.com\">\ud83d\udce7 support@24five.com<\/a>\r\n <a href=\"https:\/\/24five.com\/en\/\" target=\"_blank\">\ud83c\udf10 24five.com<\/a>\r\n <\/div>\r\n <p class=\"note\">Include your client ID and proof of payment when opening a support ticket to speed up processing.<\/p>\r\n <\/section>\r\n\r\n <footer class=\"card\" style=\"text-align:center;\">\r\n <span class=\"mono\">\u00a9 2025 24Five. All rights reserved.<\/span>\r\n <\/footer>\r\n <\/div>\r\n<\/body>\r\n<\/html><br><br><br>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation and Refund Policy \u2014 24Five (Latin America) Cancellation and Refund Policy \u2014 24Five (Latin America and Brasil) Terms and conditions for account cancellation, refund requests, and fund withdrawals. Last updated: October 8, 2025 \u00b7 LatAm Version Contents 1. Purpose and Scope 2. Account Cancellation 3. Refund Policy 4. Procedure 5. Timelines 6. Restrictions 7. […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-56863","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation & Refund Policy - 24 Five<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/24five.com\/politica-de-cancelacion-reembolso-y-devolucion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation & Refund Policy - 24 Five\" \/>\n<meta property=\"og:description\" content=\"Cancellation and Refund Policy \u2014 24Five (Latin America) Cancellation and Refund Policy \u2014 24Five (Latin America and Brasil) Terms and conditions for account cancellation, refund requests, and fund withdrawals. 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